Member Portal Updates
If you’ve submitted feedback about our new member portal, thank you. The launch of our new portal was a collaborative process that included gathering, listening and incorporating constant member feedback along the way.
Throughout the year, we’ll be continuing this feedback process to gather suggestions from you and to add new enhancements to the portal.
At any time, visit this page for an overview of what’s being improved and enhanced.
What's New
New changes implemented recently
- Added the option to indicate sexual orientation, gender identity and pronouns in the member portal.
- Added the option to indicate race, ethnicity, veteran status and language preferences in the member portal.
- Added questions about social determinants of health (SDoH), such as lack of transportation and food which makes it harder for people to stay healthy.
What’s Coming
Upcoming changes being worked on now, to be released in the next three months
On the Horizon
Future changes being planned
- Adding the ability to view past year spend toward your deductible and out-of-pocket maximum
- Lengthening the amount of time you can be inactive in the portal before your session times out
- Evaluating password requirements to make account registration easier
- Adding a secure, automated account recovery process for if you forget your security question
- For Medicare members, adding additional benefits to show in the benefit table for (for example, skilled nursing facility, mental health and behavioral health benefits)