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Member Resources

Member Portal Updates

If you’ve submitted feedback about our new member portal, thank you. The launch of our new portal was a collaborative process that included gathering, listening and incorporating constant member feedback along the way.

Throughout the year, we’ll be continuing this feedback process to gather suggestions from you and to add new enhancements to the portal.

At any time, visit this page for an overview of what’s being improved and enhanced.

What's New

New changes implemented recently

  • Secure messages in your message center can now be kept for up to three years (your messages will not go away after 30 days)
  • Added common questions and answers to FAQ page
  • For individual and family members, added a link to our new Momentum Wellness Program area under My Wellness
  • Added more member materials to My Materials
  • Added feedback tool to your dashboard

What’s Coming

Upcoming changes being worked on now, to be released in the next three months

  • A redesigned, simplified and combined Find a Doctor and Find a Facility search
  • Resolution of technical inconsistencies related to pulling up Explanation of Benefits PDFs
  • The ability for subscribers to change the Explanation of Benefits communication preference method (email or mail) for dependents on their plan

On the Horizon

Future changes being planned

  • Adding the ability to view past year spend toward your deductible and out-of-pocket maximum
  • Lengthening the amount of time you can be inactive in the portal before your session times out
  • Evaluating password requirements to make account registration easier
  • Adding a secure, automated account recovery process for if you forget your security question
  • For Medicare members, adding additional benefits to show in the benefit table for (for example, skilled nursing facility, mental health and behavioral health benefits)

 


Network Health
1570 Midway Place
Menasha, WI 54952
Hours
Mon., Wed.-Fri.: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.