Getting Care Quickly

Virtual care options are available now more than ever, contact your personal doctor directly for his or her availability.

Sometimes, you may have a non-emergency question or illness when your personal doctor is unavailable. When this occurs, Network Health in partnership with our providers offers options for non-emergent care that are available 24 hours a day, seven days a week.

MDLIVE^® Virtual Visits

Virtual visits, brought to you through MDLIVE are a great way to save time and money when you experience non-emergency symptoms. By using your phone, smartphone, tablet or computer, you can connect with a board-certified physician or pediatrician for treatment of a wide range of conditions—24 hours a day, seven days a week. You can also get prescriptions filled, if needed.

Online doctor visits through MDLIVE are a convenient and affordable alternative to urgent care or a doctor visit, if your personal doctor isn't available. 

Register for MDLIVE today, so your account is ready when you need it.

Set up your Network Health MDLIVE account in one of four ways.

1. Log in to your member portal at login.networkhealth.com and click Virtual Visits. Once you've set up your MDLIVE account, you'll be able to seamlessly access it from your member portal.*
2. Text NETWORK to 635483 to be walked through step-by-step registration on your phone.
3. Download the MDLIVE app on your smartphone or tablet. Open the application and follow the instructions to create an account.
4. Call 877-958-5455 and an MDLIVE customer service representative will walk you through the process of setting up an account.

*Members of the State of Wisconsin Group Health Insurance Program should skip this step and only follow steps two through four.

MDLIVE can assist with these conditions and many more.

• Acne
• Allergies
• Behavioral health services (not available for Medicare as of 2023)
• Cold and flu
• Constipation
• Cough
• Diarrhea
• Ear problems
• Fever
• Nausea and vomiting
• Pink eye
• Rash
• Respiratory problems
• Sore throats
• Urinary problems 

Nurse Call Lines 

Network Health partners with our health care systems that offer nurse lines. You may also call your personal doctor's office directly.

Ascension 800-362-9900
Bellin Health 920-445-7373
Prevea Health 888-277-3832 or 920-496-4700

When should you call the nurse line?

• When you have a symptom like a sore throat, muscle pain or a fever

• When you have questions about your medications or are prescribed a new medicine and want to know more about it

• When you want more information on a health issue

• When you need help determining where to go for care and it's not an emergency 

Provider Telehealth Resources

Network Health's clinically integrated providers maintain telehealth networks that allow you to engage with your preferred provider and get the care you need in a manner that is safe and convenient. Visit their telehealth information sites by clicking any of the links below.

• Ascension getascensioncare.com/onlinecare/
• Froedtert froedtert.com/virtual-clinic
• Agnesian ssmhealth.zipnosis.com/
• Bellin bellin.org/virtualvisits
• Prevea prevea.com/virtualcare