Employer Resources
We want to ensure you get the most out of your company’s health insurance. This page contains resources and forms to manage your health plan. If you have additional questions, reach out to your Network Health Client Manager for one-on-one assistance or call our local customer service team at 800-826-0940.
For more resources for your employees, see Member Resources.
Employer Guides
- Employer Portal Instructions
- Administration Guide (for fully insured employer groups)
- Assure Administration Guide (for employer groups with our Assure plan)
Employee Plan Changes
- Assure Application and Change Form
- Membership Application and Change Form
- Membership Application and Change Form - Spanish
COVID-19 Public Health Emergency Update
Navigating Medicare
Your employees approaching age 65 may have questions about Medicare options. Let us help. Our experts can come to your office and share Network Health's Navigating Medicare program. We have the tools and resources to educate your employees.
Who Do I Call?
Your dedicated Network Health client manager is your first point of contact for any questions about your plan.
If your client manager is unavailable, reach out to the following departments for general assistance.
Call our customer service team at 800-826-0940 for:
- Coordination of benefits
- Personal doctor changes
- Claims issues
- Ordering duplicate ID cards
- Employees out of the service area
- Dependent coverage
- Questions about coverage ending
(termination dates) - Duplicate member packets
- Name changes
- Address changes
Call our enrollment team at 877-549-8793 for:
- Eligibility questions
- Adds, deletes and changes
- Late enrollee questions
- Reinstatement issues
- Address changes
- HIPAA certificates
- Name changes
- Address changes
- New business/renewals
- ID cards
- New member packets
- Billing issues
- Electronic Fund Transfer issues
- Billing reconciliation
Call our finance team at 920-720-1350, Option 3 for:
- Billing issues
- Electronic Fund Transfer issues
- Billing reconciliation
Call our sales team at 800-276-8004 for:
- Rate questions
- Group supplies
- Enrollment packets
- Enrollment forms
- Administrative materials
- Administration guides
- Certificate of Coverage
- Renewals