Employer Resources

We want to ensure you get the most out of your company’s health insurance. This page contains resources and forms to manage your health plan. If you have additional questions, reach out to your Network Health Client Manager for one-on-one assistance or call our local customer service team at 800-826-0940.

For more resources for your employees, see Member Resources.

Employer Sign In

Employer Guides

Employer Portal Instructions
Administration Guide (for fully insured employer groups)
Assure Administration Guide (for employer groups with our Assure plan)

Employee Plan Changes

COVID-19 Public Health Emergency Update

As part of the COVID-19 Public Health Emergency (PHE), Network Health has been temporarily covering all COVID-19 vaccines, tests and treatments at no cost share. On January 30, 2023, the Biden Administration announced the PHE will end on May 11, 2023. This means as of May 12, 2023, Network Health plans will no longer cover COVID-19 tests and treatments at no cost share. Network Health will continue to cover COVID-19 vaccines received at in-network providers at no cost share. Employer groups may access a letter to be sent to employees regarding this information here.

The Wisconsin Department of Health and Human Services is offering free over-the-counter testing kits. Each month, each Wisconsin household is eligible for one free test kit containing five rapid antigen COVID-19 tests. You can request your free monthly test kit by visiting sayyescovidhometest.org.

Navigating Medicare

Your employees approaching age 65 may have questions about Medicare options. Let us help. Our experts can come to your office and share Network Health's Navigating Medicare program. We have the tools and resources to educate your employees.

Who Do I Call?

Your dedicated Network Health client manager is your first point of contact for any questions about your plan.

If your client manager is unavailable, reach out to the following departments for general assistance.

Call our customer service team at 800-826-0940 for:

Coordination of benefits
Personal doctor changes
Claims issues
Ordering duplicate ID cards
Employees out of the service area
Dependent coverage
Questions about coverage ending
(termination dates)
Duplicate member packets
Name changes
Address changes

Call our enrollment team at 877-549-8793 for:

Eligibility questions
- Adds, deletes and changes
- Late enrollee questions
- Reinstatement issues
- Address changes
HIPAA certificates
Name changes
Address changes
New business/renewals
- ID cards
- New member packets
Billing issues
Electronic Fund Transfer issues
Billing reconciliation

Call our finance team at 920-720-1350, Option 3 for:

Billing issues
Electronic Fund Transfer issues
Billing reconciliation

Call our sales team at 800-276-8004 for:

Rate questions
Group supplies
- Enrollment packets
- Enrollment forms
Administrative materials
- Administration guides
- Certificate of Coverage
- Renewals

Employer Plans