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Website Privacy Statement

This notice describes our information gathering and usage practices on this website. Please review it carefully.

Our Commitment to Website Privacy

Network Health Plan(NHP)/Network Health Insurance Corporation (NHIC) respects your personal privacy. We do not rent, sell or exchange personally identifiable information to any third-party organization other than what is necessary to operate the website. The vendors that assist in the operation of our website are contractually obligated to keep your information secure and privileged. We are committed to adhering to federal and state privacy laws and industry guidelines for using personal information collected from this website in order to protect you and your identity. This privacy statement describes how we handle the personal information that you provide to us on this website and is collected by us from this website. This statement applies only to that may be developed by NHP from time to time (the "NHP website" or the "website") and not to any other third party websites that may be accessible from this website.

Please be sure to read this Privacy Statement before using this website or submitting information to us through this website. Our privacy policies may change from time to time and your continued use of this website is acceptance of such changes. Please check this area periodically for updates to this statement.

Information NHP Collects from You

Permission-based Information Collection. Like many other websites, we actively collect information from our visitors by asking specific questions on this website and by permitting you to communicate directly with us via e-mail and contact forms. Some of the information that you submit through this website may be personally identifiable (that is, information that can be uniquely identified with you, such as your name, address, e-mail address, phone number, etc.). We do not collect your personal information unless you voluntarily provide it to us. If you choose not to provide personally identifiable information, your ability to use certain parts of the website may be limited. Please contact our Member Experience team for assistance in learning more about Network Health and our products. 

Passive Information Collection. As you move through a website, certain information can be passively collected from that site (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection. Like most website operators, NHP tracks Internet service provider addresses and uses cookies (small data files placed into your computer’s browser file). These cookies are used by our server to automatically identify your browser whenever you visit our websites. We use the cookies to record website statistics. Our system also automatically gathers information about the pages you visit on this website and collects operational information about the technology you use, such as your browser, type of computer, operating system, Internet service provider, etc.

How NHP Uses your Information

NHP uses the information that is collected from this website to enhance the operation of this website and allow you to fully utilize all of its features. We use the information to understand what pages of this website are most popular, which pages might need improvement and what technologies are being used by our visitors. This information helps us to update and improve our websites. We also use this information for security purposes, to detect and to block security breaches and to provide you with a safer online environment.

The information we gather automatically, or with your permission during your visit to our website, is used in the following ways:

  • Monitor, review, measure and analyze website utilization
  • Modify and enhance the website
  • Improve the content and design of our website
  • Respond to your requests and inquiries
  • Distribute news and other health information requested by Web visitors
  • Verify your identity

NHP may contract with vendors to provide services and information relating to this website. We may disclose information to such affiliated third parties that perform services for us in the processing of the site or servicing of transactions requested by you. These vendors are contractually obligated to keep your personal information secure and private. NHP also will disclose any information that it is required to be disclosed by law or by an appropriate government authority. We do not rent, sell or exchange personally identifiable information to any third-party organizations.

E-mail communications, newsletters and related services NHP may provide you with the opportunity to receive marketing materials, eNewsletters or educational communications from us or through third parties. You can stop receiving any or all of these materials at any time. Email communication that you send to us via email links and/or contact forms on our website will be referred to an internal staff member most able to assist you; this staff member may be a customer service representative, a NHP employee, a medical expert or another agent who is best able to address your inquiry. We make every effort to respond in a timely fashion when communications are received. If you have an emergency, or think you need to speak to someone urgently, immediately call your doctor or 911. Neither the email links and contact forms, nor any other application available through this website, is a substitute for appropriate and timely contact with your physician. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. We do not rent, sell or exchange user email addresses to any third-party organizations.

If you decide at some point that you no longer wish to receive marketing or educational communications that you originally requested, please click on the link near the bottom of any eNewsletter to remove yourself.


We take very seriously our responsibility to protect your personal information collected from this website. We use both technical and procedural methods to maintain the integrity and security of our customer information databases. NHP protects information by using an Internet firewall. The Internet firewall is a security mechanism that allows us to restrict access to our network from the Internet, while allowing approved traffic to the websites according to NHP’s policies and procedures.

The safety and security of your information also depends on you. If you have access to password-protected features, never share your password with anyone else, notify us promptly if you believe your password security has been breached and remember to log off of the secure sections of this website before you leave your computer.

Links to Other Sites

This website contains links to other websites operated by third parties that may be of interest to you. We cannot control these third party websites, which may collect personal information from you. When you follow a link and leave this website, you do so at your own risk.

Protecting Children's Privacy

Our website is not designed or intended to serve the needs of children under the age of 13. We do not collect personally identifiable information from any person we specifically know is a child under the age of 13.

Have a question? Contact Us. If you have any questions, comments or concerns about this privacy statement or the information gathering practices of this website, please contact us.

Network Health Plan
1570 Midway Pl.
Menasha, WI 54952
(920) 720-1200
 [email protected]

Network Health
1570 Midway Place
Menasha, WI 54952
Mon., Wed.-Fri.: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.

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Learn more about the recent Change Healthcare breach.