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Frequently Asked Questions

How do I access my health information?
The process is similar to loading other applications to your device from an app store like the Apple App Store, Microsoft Store, Google Play and others.

  1. Find the app you want to use from this list of qualified and secure applications.
  2. Download the app.
  3. Complete the registration process.
  4. Use the app's menus and prompts to connect the app to your health plan.
  5. Provide your consent to share your health information with the app.

What is the signup process like?
Once you have downloaded and registered for an app you will use the app’s menus and prompts to connect the app to your Network Health data.

  1. You will be prompted to set up an account on the 1upHealth website.
  2. You will enter your full name, date of birth, Network Health member ID number, zip code and your email address.
  3. A code will be sent to your email address.
  4. You will enter the code in the app to confirm that the app can access your data.
  5. Any future apps you want to give access to your data will just require that you enter the email address you used to create your 1upHealth account. A code will again be sent to the email address and you will enter the code in the new app.

Where can I find a list of applications that I can use?
Here is a list of applications that have been evaluated, reviewed and are deemed as qualified and secure applications.

What information do I need to authorize an application to see my Network Health data?
To provide access to your data to an application, you must create an account by providing your first name, last name, date of birth, Network Health member ID number, zip code and unique email address. If you already have an account through our member portal you will use that log in to provide access to an application.

If I have already authorized one application to see my Network Health data, will I have to create another account to authorize a second application?
No. Once you have authorized one application to see your Network Health data, you only have to authenticate using your email address and corresponding code to allow a second application to see the data.

What email is used to authorize an application to see my Network Health data?
You must use the unique email address that you initially used to authorize and allow access to your data. An authorization code will be sent to the email address, and you will be required to enter it into the application. If you do not remember the email address, contact Network Health at the phone number on the back of your member id card to obtain the information.

Are the name fields case sensitive?
No.

How can I find my member ID number?
It is the number listed on the member ID card provided to you by Network Health.

I have authorized successfully, but I don't see any data, or some data is missing?
Contact the application developer via the support mechanism they have provided on the application. The application developer will try to resolve the issue and if they are unable to, they will contact 1upHealth to troubleshoot together until the issue is resolved. The application developer will contact you once resolved.

I am a personal representative for another member (parent of a child, legal power of attorney, etc.). How do I obtain access to the member's data through an app?
Contact the Network Health Member Experience team at the number on the back of your member ID card for assistance

I am a member and I want to give permission for my personal representative to access my data, how do I give my permission?
Contact the Network Health Member Experience team at the number on the back of your member ID card for assistance.

I am a member and I gave permission for a personal representative to access my data, how can I revoke that access?
Contact the Network Health Member Experience team at the number on the back of your member ID card for assistance.

How can I report identity theft and fraud?
If you believe an application you've shared your data with is misusing that information in violation of their stated privacy policy, contact The Federal Trade Commission to investigate the matter by going to ReportFraud.ftc.gov or calling 877-382-4357.

If you believe the privacy of your health care data has been violated, contact the federal Department of Health and Human Services Office of Civil Rights at: hhs.gov/ocr/complaints

Network Health safeguards your data carefully. However, once your data is shared with an application, Network Health is no longer responsible for the security of that data. This is why it is important to understand the privacy and security policies for any application with which you choose to share your data.

What is 1upHealth?
1upHealth is the vendor Network Health has contracted with to make your claim and clinical data available for you to share with an app. 1up Health is an industry leader in health care data integrations, and a cutting-edge data standard called FHIR.

I'm a developer interested in providing a health app to Network Health members. How do I get started?
Please visit our partner 1upHealth at 1up.health/docs.


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