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Accessing Your Health Information

Network Health uses data to improve your health and health care. We make it easier for you to access your personal health information so you can make more informed decisions about your health care.

Why should I access my health information?
Some health care decisions are easy, like getting a cast if you break your arm. But other situations are more complicated. Does your medical history mean surgery might be risky? Can your caregiver share your complete health history with a new doctor? Having access to your health care information allows you and your provider to work together to ensure you get the services you need, when you need them.

By accessing your health information through a convenient app, you can do the following.

  • Get control over your health information.
  • Make it easy to share your health information with doctors, caregivers or anyone you choose.
  • Get help managing and improving your health through a wide range of apps and other computer-based services.

How do I access my health information?
The process is similar to loading other applications to your device from an app store like the Apple App Store, Microsoft Store, Google Play and others.

  1. Find the app you want to use from this list of applications.
  2. Download the app.
  3. Complete the registration process.
  4. Use the app's menus and prompts to connect the app to your health plan.
  5. Provide your consent to share your health information with the app.

Is my health information private and secure?
As with any interaction over the internet, there is some risk. Network Health takes your privacy and the security of your health information as seriously as you do. That's why your data will never be shared without your permission.

Network Health safeguards your data carefully. However, once your data is shared with an application, Network Health is no longer responsible for the security of that data. This is why it is important to understand the privacy and security policies for any application with which you choose to share your data.

It is also important to protect your devices from threats like theft, phishing and hacking. You should keep your device's security settings current. You can decide whether to access your health information via an app. If you do, make sure you choose a health information app with clear privacy and security policies. You can change your mind at any time.

Why is Network Health allowing apps to connect to my health information?
Network Health’s mission is to create healthy and strong Wisconsin communities and we want to help you manage your own health. This new way to help you access your information is a federal government requirement. The federal government, the health care industry and Network Health are working toward several goals.

  • Patient access - ensuring patients are well-informed about their own health and health care
  • Interoperability - making it easier to share information between patients, doctors, caregivers and other people and organizations working to improve and maintain your health

Some of these goals and rules are covered by a federal law, the 21st Century Cures Act. This is the law that requires and allows Network Health to make your health information easier for you to access.

What is the signup process like?
The first time you choose to share your data with an application, you must set up an account. You will need your full name, date of birth, Network Health member ID number, zip code and a valid, unique email address. 

Where can I get more information?
More information is available from the following sources.

Network Health Member Page
Frequently Asked Questions
• In the app store description of the app(s) you are considering using

Network Health safeguards your data carefully. However, once your data is shared with an application, Network Health is no longer responsible for the security of that data. This is why it is important to understand the privacy and security policies for any application with which you choose to share your data.

 


Network Health
1570 Midway Place
Menasha, WI 54952
Hours
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Tuesday: 8 a.m. to 4 p.m.