Virtual Visits
Find a Doctor
Find a Pharmacy
Look Up Medications
Customer Service
If you have an insurance plan through your employer
Member Experience Team: 920-720-1300 or 800-826-0940
TTY/TDD: 800-947-3529
Fax: 920-720-1909
If you have an individual or family plan
Member Experience Team: 920-720-1400 or 855-275-1400
Hours of Operation
Monday, Wednesday, Thursday and Friday: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.
Medicare Customer Service
Member Experience Team: 920-720-1345 or 800-378-5234
TTY/TDD: 800-947-3529
Fax: 920-720-1905
We are here to provide the excellent service you deserve. To ensure you speak to someone as quickly as possible, please consider calling Tuesday–Friday as our highest call volumes are on Mondays. Thank you for being a valued Network Health member.
Hours of Operation
Monday–Friday: 8 a.m. to 8 p.m.
From October 1–March 31, we're here every day, 8 a.m. to 8 p.m.
To report and discuss activities or occurrences you believe are improper, please call our Incident Hotline at 877-700-7020 or click Report an Incident at https://nh-hcc.com/. Reports are confidential and you may detail concerns anonymously, 24 hours a day, seven days a week. Your concerns will be promptly investigated, and appropriate action will be taken to address the problem.
Locations
Network Health
1570 Midway Pl.
Menasha, WI 54952
Network Health – Brookfield Office
16960 W. Greenfield Ave., Suite 5
Brookfield, WI 53005
If you have questions and would like to ask them in person, feel free to stop by our Menasha office.To ensure we are available to answer your questions, we encourage you to schedule appointments between the hours of 9:00 a.m. and noon and 1:00 p.m. and 3:30 p.m. Walk ins are welcome during these times, however, you may experience a short waiting period compared to scheduling an appointment.
Media Contact
See our Media Kit for general information. For all media inquiries, please contact [email protected]
Sales
Employer Plans: 920-720-1250 or 800-276-8004
Individual and Family Plans: 920-720-1981 or 844-635-1322
Medicare Plans: 920-628-7588 or 800-983-7587
Fax: 920-720-1256
For additional Provider information, see the Provider Reference Guide.
For additional Agent information, please see the Agent Reference Guide.
