“Our members are
what we’re here for.

Customer Service 

Email a Question

920-720-1300 or 800-826-0940
Mon., Wed.-Fri.: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.
Fax: 920-720-1909

Plans through an Employer - 920-720-1300 or 800-826-0940 
Individual and Family - 920-720-1400 or 855-275-1400 
Medicare Customer Service - 800-378-5234 or TTY 800-947-3529 (Monday through Friday, 8 a.m. - 8 p.m.)

Case Management  

920-720-1600 or 800-236-0208 

My Account Member Portal 

877-814-9909 

  • Password resets
  • Assistance with forgotten user names
  • Questions about logging in to My Account
  • Questions about registering for My Account

Quality Improvement

920-720-1655 or 800-826-0940, ext 1655

CVS/caremark™ 

855-282-8476 or 800-863-5488 (TTY)
www.caremark.com

FastStart (CVS/caremark Mail Service Pharmacy)

800-875-0867
Monday - Friday, 4:30 a.m. - 7:30 p.m.
www.caremark.com/faststart

CVS Specialty Pharmacy

Must be used for commercial members requiring specialty products.

800-237-2767
Fax: 800-323-2445

Customer Service

920-720-1300 or 800-826-0940 
Fax: 920-720-1909

  • Benefit questions
  • Coordination of benefits
  • Primary care provider changes
  • Claim issues
  • Ordering duplicate ID cards
  • Employees out of the service area
  • Dependent coverage
  • Questions about coverage ending
    (termination dates)
  • Duplicate member packets
  • Name changes
  • Address changes

Enrollment

920-720-1350 or 877-549-8793 
Fax: 920-720-1904

  • Eligibility questions 
    • Adds, deletes and changes
    • Late enrollee questions
    • Reinstatement issues
    • Address changes
  • HIPAA certificates
  • Name changes
  • Address changes
  • Exceptions on plan changes
  • New business/renewals
    • ID cards
    • New member packets
  • Billing issues
  • Electronic Fund Transfer issues
  • Billing reconciliation
  • Rate questions

Sales 

920-720-1250 or 800-276-8004 
Fax: 920-720-1256

  • Group supplies
    • Enrollment packets
    • Enrollment forms
  • Administrative materials
    • Health savings plan
    • Administration guides
    • Certificate of coverage
    • Renewals

Quality Improvement

920-720-1655 or 800-826-0940, ext 1655

Managed Care Contracting

920-720-1749 or 800-207-5769
Fax: 920-720-1918

  • Contract additions, changes or terminations
  • Provider additions, changes or terminations
  • Provider appeals
  • Becoming a Network Health provider

Provider Informatics

920-720-1565 or 800-945-1178
Fax: 920-720-1917
provinfo@networkhealth.com

  • Confirmation of specific provider participation
  • Notification and verification of:
    • Provider names and practice locations
    • Providers with closed practices
    • Federal tax ID number verification

Customer Service

920-720-1300 or 800-826-0940
Fax: 920-720-1909

  • Eligibility
  • Benefits
  • Claims
  • Participating provider verification
  • Other inquiries 

Case Management

920-720-1600 or 800-236-0208
Fax: 920-720-1903

  • Authorizations
  • Case management
  • Utilization management

Behavioral Health Care Management

920-720-1340 or 800-555-3616
Fax: 920-720-1903

  • Specific behavioral health authorizations
  • Specific behavioral health case management

Quality Improvement

920-720-1655 or 800-826-0940, ext 1655

eviCore

CVS/caremark™

For calling in prescriptions: 800-378-5697
Mail Order Fax: 800-378-0323
Mail Order Address:

CVS Caremark
P.O. Box 94467
Palatine, Il 6009

CVS Prior Authorization

855-839-5206
Fax: 888-836-0730

CVS Caremark
Attn: PA Dept
1300 E. Campbell Rd
Richardson, TX 75081

CVS Customer Service

855-282-8476 or 800-863-5488 (TTY)
www.caremark.com

FastStart (CVS/caremark Mail Service Pharmacy)

800-875-0867
Monday - Friday, 4:30 a.m. - 7:30 p.m. 
www.caremark.com/faststart

CVS Specialty Pharmacy

Must be used for commercial members requiring specialty products.

800-237-2767
Fax: 800-323-2445

CVS Pharmacy Help Desk

800-364-6331 (Available 24 hours)

CVS Web Support

877-460-7766

Express Scripts (ESI)

877-415-9978 (prior authorizations)
888-468-5539 (new prescriptions)
800-417-3380 (other inquiries)
Fax: 800-636-9494

Customer Service

Individual and Family - 920-720-1400 or 855-275-1400
Plans through an Employer - 920-720-1300 or 800-826-0940
Fax: 920-720-1909

  • Benefit questions
  • Coordination of benefits
  • Primary care provider changes
  • Claim issues
  • Ordering duplicate ID cards
  • Employees out of the service area
  • Dependent coverage
  • Questions about coverage ending (termination dates)
  • Duplicate member packets
  • Name changes
  • Address changes

Enrollment

920-720-1350 or 877-549-8793
Fax: 920-720-1904

  • Eligibility
    • Adds, deletes and changes
    • Late enrollee questions
    • Employees out of the service area
    • Dependent coverage
    • Reinstatement issues
    • Questions about coverage ending (termination dates)
  • HIPAA certificates
  • Name changes
  • Address changes
  • Exceptions on plan changes
  • New business/renewals
    • ID cards
    • New member packets
  • Billing issues
  • Electronic Fund Transfer issues
  • Billing reconciliation
  • Rate questions

Sales

920-720-1250 or 800-276-8004
Fax: 920-720-1256

  • Group supplies
    • Enrollment packets
    • Enrollment forms
  • Administrative materials
    • Health savings plan
    • Administration guides
    • Certificate of coverage
    • Renewals

Quality Improvement

920-720-1655 or 800-826-0940, ext 1655

Hannah Zillmer
Public Relations and Events Coordinator
262-788-9525
hzillmer@networkhealth.com

Media Kit

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Network Health
1570 Midway Place
Menasha, WI 54952
800-826-0940 or 920-720-1300


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