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A Healthier Community – Educating Our Friends and Neighbors

 Beware Phone Scams – Even When They Look Legitimate

As consumers, we must always carefully guard our personal information from theft. This is more easily said than done in today’s world. We often conduct business by phone, and must trust that the person on the other end of the line is keeping our personal information confidential. It is important to be aware of phony telephone scams designed to steal your personal information for financial gain.

The latest telephone scam against consumers uses a government phone number to look legitimate. The scammers represent themselves as members of the U.S. Department of Health and Human Services (HHS) Office of the Inspector General (OIG), and their call appears to come from the HHS OIG Hotline. The caller will request personal information, such as your social security number, which may then be used to access your bank accounts or for other fraudulent activity.

 If you receive a phone call and the caller ID shows that the call is coming from the HHS OIG Hotline, do not pick up. The HHS OIG will never call you from the consumer Hotline number – this phone number is for incoming calls only.

 If you receive a call that purports to be from the HHS OIG Hotline, please report it immediately by emailing spoof@oig.hhs.gov or calling the real HHS OIG Hotline at 1-800-447-8477. It is still safe and secure to call into the HHS OIG Hotline to report fraud. You may also file a complaint with the Federal Trade Commission by calling 1-877-FTC-HELP (1-877-382-4357).

 At Network Health we work diligently to ensure our members’ personal information is protected and secure. Keeping abreast of telephone scams is one additional way community members can ensure they are keeping their information safe. Remember, if you receive an incoming call from the HHS OIG, do not answer the call and report it immediately to the correct agencies.


Jessica Vander Zanden 

Vice President, Compliance and Culture