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Health Care Communication Helps Ensure Positive Outcomes

doctor using the computer to access patient resources and information

Exchange of Information – Connecting Your Care

By Mary Zamost, quality health coordinator at Network Health and Michele Eggers, quality care coordinator at Network Health
Originally published on 11/17/2021 at 1:00 p.m.

One of the more significant frustrations when visiting a new medical office is being asked questions you may feel like you’ve already answered. Although our integrated care model and Network Health providers have helped to minimize this process, it can still feel like you have to repeat yourself a lot.

Is the repetition really necessary?

In many cases, the answer is yes. Many medical conditions can be related to other conditions and/or their treatment. Effective coordination of care depends on clear and timely communication among patients, providers and facilities.

This communication allows informed treatment decisions and decreases the potential for unwanted medication interactions and duplicated testing, increasing your safety and helping control cost.

With communication being crucial, providers and health insurance plans like Network Health are always working to optimize communication flow, helping reduce the amount of repetition and seamlessly connecting calls you make to your health plan with the information you provide in person to your personal doctor. Here are some ways you can help.

Communicate thoroughly with your personal doctor

You two are a team. The way to make your team stronger is by letting your personal doctor know about any visits you have with other providers (such as specialists, technicians, pharmacists and behavioral health providers).

Keep your doctor up to date on your medications and doses

Being aware of all medications you take helps your personal doctor see the complete picture. This helps you avoid medication interactions and duplicated tests, leading to improved outcomes and increased safety.

Sign a release if you visit providers outside of your personal doctor’s organization

When your personal doctor refers you to a specialist, information is usually shared as allowed by privacy laws. However, if you choose to seek services outside of your primary provider’s organization, ask whether a release needs to be signed so information can be sent to your personal doctor.

Open communication and exchange of information between all providers involved in your care allows you and your personal doctor to develop a complete and more successful plan of care for your health and well-being. At Network Health, we’re always working to make this easier and more efficient.

For more information on how your Wisconsin health plan’s integrated care model increases the efficiency of communication hand-offs, contact us today.

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